Careers at TRG Arts

Careers







Help us get results for arts and cultural organizations.


TRG's staff team represents some of the best and brightest minds in the arts industry today. We look for team members who can contribute to our expertise, advance our intellectual curiosity, and share our passion for the arts.




Open Positions:

Account Manager, posted 5/23/2016




Who we are

TRG Arts is a results-driven consulting firm dedicated to the arts and entertainment field. We use data to develop strategies that help clients achieve the kind of results that achieve working capital and loyal patronage. In short, TRG works with clients on strategic practices for sustainability.

TRG Arts was created in 1995 by our late founder, Rick Lester. We are based in beautiful Colorado Springs, Colorado at the TRG Arts Center for Results. Our 35 team members believe in making change that helps arts communities thrive. The Center for Results is TRG’s learning, teaching, and consulting center in which we host clients, partners, and friends in the national and international arts and cultural sector.

Informed by data, TRG consultants and analysts guide growth to achieve results.  We work with clients in these three core areas of our business:

  • Consulting: TRG transforms organizations through strategies that increase organizational capacity and result in sustaining revenue growth. Through pricing, patron loyalty, and data counsel, we grow stronger, longer patron relationships and revenue. Learn more about our work in patron loyalty and in pricing.
  • Data & analytics services: How can arts marketers and fundraisers must build personal relationships with a database of thousands of patrons? Researching audiences informs the strategic action that can lead to increased loyalty and revenue. Learn more>>
  • Community data networks: What if we could take all the data, from every ticketing/fundraising system in a community, and analyze it all in one place? TRG Community Networks do just this in over 20 locations throughout the U.S. Learn more>>



Where we are


Colorado Springs sits at the base of Pikes Peak, one of Colorado’s “14er” mountains at over 14,000 feet of elevation. The city is home to some of the best outdoor recreation the state has to offer. The TRG Arts Center for Results is in the heart of downtown Colorado Springs near a variety of local shops, restaurants, galleries, and museums. With a view of Pikes Peak to the west, you are never more than a few minutes away from some of the best hiking, cycling and rock climbing in the U.S. The Pikes Peak region is also home to more than 300 nonprofit arts, cultural, and humanities groups. Our local nonprofit arts organizations generate $72 million in annual economic impact and creative industries are the 5th largest employment cluster in the state of Colorado.




TRG values and culture



At TRG, we believe performing arts and cultural organizations help communities thrive. Arts and culture strengthen communities by helping people learn, heal, and simply have fun!  And, it’s our arts and cultural organizations that play a specific role in curating and enabling these community experiences.

We believe in people. Our people are what make TRG who we are. We are a group who believe in the arts and are smart, curious, dynamic, and hard working.

We value fun. Whether that is spending time with family, volunteering, hiking, mountain biking, singing in a choir, or playing in an orchestra, TRG encourages work life balance.

Benefits:

Some of the benefits TRG offers include:

  • Company social events
  • Career development and training
  • Mentorship
  • Bonus Program
  • 3 weeks paid time off, including the week between Christmas and New Year’s Day
  • Paid sick leave
  • Medical, dental and vision insurance options
  • Long-term disability
  • 401(k)
  • Flexible Spending Account plan



What people say about working at TRG

“I love digging into the data so that it can tell a story. I’ve always been a storyteller, whether it’s as an actor or director, or an analyst. Now I tell the story with data.”
                                                                   -Heather Puri, Consulting Analyst

"I really esteem my colleagues in their experience, attitude, and aptitude. It’s phenomenal. TRG brings out the best, in that it’s an organization that seeks and cultivates life-long learning yet honors the individual."
                                                                          -Anita Hansen, Senior Consultant

"The environment at TRG is one of passionate, like-minded folks gathering together to solve the problems of the arts admin world—and doing it well. I really enjoy working with all of our clients, who are so smart, each in their own way."
                                            -Claudia van Poperingen, Director of Data Services

Get to know team TRG better. Check out our staff profiles>>




How to apply



If there are open positions, please carefully read the descriptions listed below, then submit your resume and cover letter to .

If there are no open positions or there is not a position for which you qualify, you may still submit an application. We are always interested in finding great people who may want to join our team in the future.



Open position descriptions

 

Account Manager

Reports to:  Director of Data Services
Positions Supervised
:  None as of now

Position Description:

The Account Manager is an active member of the Client Service team that delivers TRG’s data-driven, best practice counsel aimed at achieving revenue and patronage results for each client.

In this position, you will become a data expert and learn the ins and outs of the TRG Data Center. You will service the firm’s most important portfolio of direct response and data services clients and help them achieve results. Through seamless and detail-oriented project management, you will work with analysts and consultants to deliver products and services to TRG’s data services clients.

Major Responsibilities:

  • Management of an assigned portfolio of data services clients, stewarding their needs according to contract, suggesting additional products and services and providing Help Desk service as needed.
  • Provide direct response counsel, based on TRG best practices, to clients to achieve results for single ticket, retention, membership and subscription campaigns.
  • Tactical and intra-departmental coordination to ensure client contracts are fulfilled, deadlines are met and clients are satisfied and retained. Examples of client deliverables include:
    • Telemarketing lead sets
    • Regular database updates
    • Response rate reports
    • Key loyalty indicator reports
    • Training on online platforms
    • Troubleshooting and problem solving on behalf of clients and the data management platforms
    • Managing and fulfilling data start-up services
  • Learned expertise of TRG Data Center
  • Support and collaboration with senior consultants and consulting analysts on mutually held clients.
  • Regular status check-ins with supervisor on portfolio.
  • Contribute to the company’s objectives for client profitability through client retention and cross selling.
  • Contribute to product development, as needed.

Required Qualifications:

  • 2+ years in a marketing, fundraising, or patron services role, preferably in an arts or cultural organization.
  • Proven experience with database, direct response and/or marketing campaigns.
  • Clearly demonstrated project management and customer service skills.
  • Ability to manage a number of projects and clients simultaneously, prioritizing appropriately and with supervisor.
  • Excellent written and verbal communication skills.
  • Mastery of Microsoft Word, Excel, and PowerPoint.
  • Demonstrated ability to develop, when necessary, and examine data – e.g. sales histories, sales tracking and pacing documents.
  • Ability to resolve conflicts and to offer creative solutions in challenging situations such as resource limitations and sudden or unexpected changes, both internally and externally.
  • Ability or experience in sales.
  • Understanding of and willingness to uphold the TRG brand methodology, strategic perspective, and high client service standards.BA degree in marketing, arts administration, journalism or related field required.

Location:

Relocation to Colorado is mandatory for this position.

To apply:

Please send resume and cover letter via email specifying how you meet the required qualifications to:                         

TRG Arts Recruiting

90 S. Cascade Ave.
Suite 510
Colorado Springs, CO 80903